Shipping policy

Shipping & Delivery Policy

Last updated: October 4, 2026

At MEKO, we carefully pack and ship every order so it reaches you safely.

1. Shipping Locations

Currently, MEKO ships products across India.

We may expand our shipping locations in the future.

2. Order Processing

Orders are generally processed within 1–3 business days after the order is successfully placed and payment is confirmed.

Customized or made-to-order products may require additional processing time. The estimated processing time, where applicable, will be mentioned on the product page or communicated to you after placing the order.

Orders are not normally processed or dispatched on Sundays and public holidays.

3. Delivery Time

After dispatch, orders are generally delivered within approximately 3–7 business days, depending on the delivery location and courier service.

Delivery to remote or difficult-to-reach locations may take longer.

The estimated delivery time is only an estimate and may vary due to circumstances outside MEKO's control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, MEKO may offer free shipping or other shipping promotions.

5. Order Tracking

Once your order has been shipped, we will provide tracking information where available.

You can use the tracking information to follow the progress of your shipment.

Please allow some time for tracking information to become active after the order has been dispatched.

6. Delivery Delays

While we make every effort to deliver orders within the estimated timeframe, delays may occur due to:

Weather conditions
Public holidays
Natural events
Courier or transportation delays
Incorrect or incomplete delivery information
High order volumes
Regional restrictions
Other circumstances beyond our reasonable control

MEKO cannot guarantee a specific delivery date unless explicitly stated.

7. Incorrect Address

Customers are responsible for providing a complete and accurate shipping address, including:

Name
House/Flat number
Street/Area
City
State
PIN code
Contact number

If an order is returned to MEKO because of an incorrect or incomplete address, the customer may be responsible for applicable additional shipping charges for re-delivery.

8. Failed Delivery Attempts

Our courier partners may make multiple delivery attempts.

If delivery cannot be completed after the applicable attempts because the recipient is unavailable or the delivery information is incorrect, the package may be returned to MEKO.

Additional shipping charges may apply for re-delivery.

9. Damaged Package or Product

If your package appears damaged at the time of delivery, please take photographs or video of the package before opening it, if possible.

If the product is damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

Order number
Photographs/videos of the package
Photographs/videos of the product
A brief description of the issue

We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.

10. Lost or Missing Shipments

If your order appears to be lost or has not been delivered within a reasonable period after dispatch, please contact us.

We will coordinate with the relevant shipping partner to investigate the shipment and provide an appropriate resolution.

11. Multiple Products in One Order

If an order contains multiple products, MEKO may ship them together or separately depending on product availability, packaging requirements, or logistics.

If products are shipped separately, you may receive separate tracking information.